At Festive Mahal, we are dedicated to delivering your beautiful selections of Indian jewellery, ladies clothing, and fashion accessories to your doorstep as quickly and reliably as possible. This Shipping Policy outlines the process, timelines, and costs associated with delivering your order.
1. Order Processing & Dispatch Time
Orders are processed and dispatched from our warehouse within 1-2 business days after payment is confirmed or the order is verified.
Business Days: Our business days are Monday to Saturday, excluding public holidays.
Order Verification: In rare cases, orders may require additional verification for security purposes, which could delay the dispatch.
You will receive a confirmation email with your order details, followed by a separate Dispatch Confirmation email with your tracking information once your package is on its way.
2. Shipping Destinations
We currently ship to all major cities and towns across India.
3. Shipping Timelines
Once your order is dispatched, the estimated transit times are as follows:
Transit Time Local (Delhi): In general, local shipments within Delhi are in transit for 1 – 4 days.
Transit Time National (Rest of India): Generally, orders shipped nationally are in transit for 2 – 8 days.
Please Note: These are estimated transit times provided by our courier partners and are not guaranteed. Delivery may occasionally be affected by unforeseen circumstances such as weather conditions, logistical delays, or regional restrictions. During festive seasons (e.g., Diwali, Eid), there may be additional delays.
4. Shipping Charges
Shipping charges are calculated based on the weight of your order and the delivery destination. The final shipping cost will be displayed at the checkout before you complete your payment.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email and/or SMS. You can use this number on the courier partner’s website to follow your package’s journey in real-time.
6. Failed Deliveries
Please ensure your shipping address is correct and complete, including a contact phone number. If a delivery attempt fails due to an incorrect address, recipient unavailability, or any other customer-related reason, additional shipping charges may apply for re-dispatch.
7. Contact Us
If you have any questions about your order’s shipping status that your tracking information cannot resolve, please feel free to contact us at:
Festive Mahal
Email: info@festivemahal.com
Website: https://festivemahal.com/
