Please read these Terms and Conditions (“Terms”) carefully before using the https://festivemahal.com/ website (“the Site”) operated by Festive Mahal (“us,” “we,” or “our”).

Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site.

By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Site.

1. Definitions

• “Customer,” “You,” “Your” refers to the user of the Site.

• “Product” refers to the goods (Indian jewellery, ladies clothing, fashion accessories, etc.) available for purchase on the Site.

• “Order” refers to a customer’s request to purchase a product from us.

2. Account Creation
To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

3. Products & Pricing

• We make every effort to display our products, including their colours and details, as accurately as possible. However, the actual colours you see will depend on your monitor, and we cannot guarantee complete accuracy.

• All prices are listed in Indian Rupees (₹) and are inclusive of GST. Prices are subject to change without notice.

• We reserve the right to modify or discontinue any product at any time without prior notice.

4. Placing an Order & Contract Formation

• Placing an item in your cart does not reserve the product or its price.

• Your order constitutes an offer to buy a product. All orders are subject to acceptance and product availability.

• We will confirm our acceptance of your order by sending you an email confirming the dispatch of your product(s) (“Dispatch Confirmation”). The contract of sale is formed only when we send you the Dispatch Confirmation.

5. Payment

• We use secure third-party payment gateways to process your payment.

• By providing your payment information, you confirm that you are authorized to use the payment method.

• The transaction will be considered complete only upon the realization of the payment.

6. Shipping & Delivery

• We ship products across India. Please refer to our dedicated Shipping Policy for detailed information on shipping areas, timelines, and charges.

• Any delivery dates or times provided are estimates only and are not guaranteed. We are not liable for any delays in delivery caused by third-party courier services or unforeseen circumstances.

7. Returns, Exchanges, and Refunds

• We want you to be completely satisfied with your purchase. Please review our detailed Return & Refund Policy for information on eligibility, process, and timelines for returns, exchanges, and refunds.

8. Intellectual Property

• All content on this Site, including text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of Festive Mahal or its content suppliers and is protected by international copyright and trademark laws.

• You may not use our trademarks or any metadata from our site without our prior written permission.

9. Prohibited Uses
You agree not to use the Site:

• For any unlawful purpose.

• To harass, abuse, or harm another person.

• To submit false or misleading information.

• To upload or transmit viruses or any other malicious code.

• To spam, phish, or scrape content.

10. Disclaimer of Warranties & Limitation of Liability

• The Site and all products are provided on an “as is” and “as available” basis without any warranties of any kind.

• To the fullest extent permissible by law, Festive Mahal shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use the Site or products, or from any products purchased from the Site.

11. Indemnification
You agree to indemnify and hold harmless Festive Mahal and its employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

12. Governing Law & Dispute Resolution
These Terms shall be governed and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Insert your City and State, e.g., Mumbai, Maharashtra].

13. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The most current version will be posted on our site. By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:

Festive Mahal
Email: info@festivemahal.com
Website: https://festivemahal.com/